关键词: 家电产品, 用户体验, 标准体系

Abstract: The standardization of theory and technical methods is the key to the user experience practice in enterprises. However, the user experience standards existing are not systematic, affecting the practical effect. Therefore, it is necessary to build a product user experience standard system in company of household appliances to guide the practice. A practical framework of user experience standard system for household appliances is constructed for the first time, under the guidance of the national standard requirements, widely refering to successful practices on home appliance and ergonomics standard system existing. The construction of the system has gone through four stages of demand analysis, investigation, structuring and entity integration. This system is an important supplement to the standard system of household appliances. It promotes the comprehensive development of standardization, and helps to improve the specialization of user experience continuously.

Key words: Home appliances, User experience, Standard system