家电科技 ›› 2022, Vol. 0 ›› Issue (zk): 608-611.doi: 10.19784/j.cnki.issn1672-0172.2022.99.135

• 第五部分 健康适老与智能 • 上一篇    下一篇

智能语音交互中的语义引导回复技术研究

贾巨涛1,2, 张鹏1,2, 唐杰1,2, 吴伟1,2, 詹培旋1,2   

  1. 1.珠海格力电器股份有限公司 广东珠海 519070;
    2.空调设备及系统运行节能国家重点实验室 广东珠海 519070
  • 发布日期:2023-03-28
  • 通讯作者: 张鹏,E-mail:1334795995@qq.com。
  • 作者简介:贾巨涛(1987—),男,本科学历。研究方向:自然语言处理。地址:广东省珠海市香洲区吉大景山路莲山巷8号正方云创园。E-mail:jjt_wangyi@163.com。

Research on semantic guided reply technology in intelligent speech interaction

JIA Jutao1,2, ZHANG Peng1,2, TANG Jie1,2, WU Wei1,2, ZHAN Peixuan1,2   

  1. 1. GREE ELECTRIC APPLIANCES, INC. OF ZHUHAI Zhuhai 519070;
    2. State Key Laboratory of Air-conditioning Equipment and System Energy Conservation Zhuhai 519070
  • Published:2023-03-28

摘要: 随着智能家居的不断普及,语音逐渐成为用户控制家电的重要交互入口。由于家电设备种类的多样性以及单个设备本身功能的丰富性,普通用户在使用初期由于对产品功能定义不够了解,较难通过准确的语音控制指令实现对家电设备的控制。针对这个问题,提出一种结合文本分类、实体提取和知识图谱方案的语义引导回复技术。首先利用文本分类方法召回包含有效意图的用户请求,然后结合实体提取和知识图谱技术进行语义解析,最后根据语义解析的结果生成合适的回复语来进行用户引导。使用3个月用户语音交互数据对该技术进行测试验证,引导回复正确率达到87%,能够有效地引导用户使用语音指令控制家电设备。

关键词: 语音交互, 文本分类, 实体提取, 知识图谱, 智能家居

Abstract: With the continuous popularization of smart homes, voice interaction has gradually become an important interactive entry for users to control home appliances. Due to the diversity of types of household appliances and the richness of functions of a single device, it is difficult for ordinary users to control the household appliances through accurate voice control commands due to their lack of understanding of product function definitions in the early stages of use. To address this problem, proposing a semantic-guided reply technique that combines text classification, entity extraction, and knowledge graph schemes. Firstly, the text classification method is used to recall user requests containing valid intentions, and then semantic analysis is carried out by combining entity extraction and knowledge graph technology. Using 3 months of user voice interaction data to test and verify the technology, the correct rate of guidance response reached 87%, which can effectively guide users to use voice commands to control home appliances.

Key words: Voice interaction, Text classification, Entity extraction, Knowledge graph, Smart home

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